Lynn had dreaded this meeting with her team. Frowning, she looked around the conference table and said, “I’ve got bad news. Upper management told me this team’s performance is unacceptable. We have to pull up our numbers by the end of this quarter, or heads will roll. I’ve decided to make major changes. First, all vacations for the rest of the quarter are cancelled. I expect each of you to be here focused on work. Second, you will meet your weekly goals, no matter how many hours it takes.”
Don’t Make Bad Situations Worse
Whatever you think of the content of Lynn’s message to her team, it’s clear that how she delivered it made a bad situation worse.»