Archive for the 'Technology and the brain' Category
Web Rage: Why It Happens, What It Costs You, How to Stop
3 Comments Published June 19th, 2007 in Social and emotional learning, Technology and the brain.Two companies had formed a joint venture to develop a new telecommunications product. Engineers in both companies were hard at work, but the project itself was stalled. The reason? A consultant we know diagnosed the problem this way: “Engineers on each side never saw each other,” he told us, let alone coordinated their work on the project. “The two sides just e-mailed their irritations to each other. They were having a flame war.”
Flaming, of course, refers to an e-mail message that comes across as rude or otherwise annoying, and a flame war happens when the recipient of such a message flames back, leading to an arms race of insult. Flaming is but one of numerous ways a lack of social intelligence can sabotage the use of technology, especially when it comes to working with others together online. Any IT manager takes a risk that a group’s efforts will falter if he ignores the psychological dimension of social computing.
Read more at CIO.com
Welcome to the website and blog of psychologist Daniel Goleman, Ph.D., author of the New York Times bestseller Emotional Intelligence and Social Intelligence: The New Science of Human Relationships.
