Recommended reading

Recommended reading on the workplace

Goleman, Daniel. Foreword to Promoting Emotional Intelligence in Organizations by Cary Cherniss and Mitchel Adler. ASTD Press, 2000.

Abstract: This book contains the results of the Consortium for Research on Emotional Intelligence in Organizations efforts in developing best-practice guidelines for what makes a training program in EI most effective, and to identify model programs that embody many or most of these guidelines.

Boyatzis, Richard and Daniel Goleman. "Clustering Competence in Emotional Intelligence: Insights from the Emotional Competence Inventory (ECI)." Handbook of Emotional Intelligence, edited by Reuven Bar-On and James D.A. Parker. San Francisco: Jossey-Bass, 2001, pp. 343-362.

Abstract: In this article we will briefly describe a model of emotional intelligence based on the competencies that enable a person to demonstrate intelligent use of their emotions in managing themselves and working with others to be effective at work. The history and development, as well as preliminary statistical results from a new test based on this model, the Emotional Competence Inventory (ECI), will be reported. The implications for a theory of performance in work settings and an integrated personality theory will be mentioned in emphasizing the importance of clusters of competencies in predicting performance and making links to all levels of the human psyche.

Druskat, Vanessa, Fabio Sala, and Gerald Mount. Linking Emotional Intelligence and Performance at Work: Current Research Evidence with Individuals and Groups. Lawrence Earlbaum, 2005.

Abstract: This volume, organized by the Consortium for Research on Emotional Intelligence in Organizations, makes a business case for EI, bringing together recent research on the relationship between EI skills and work performance.

Goleman, Daniel. "An EI-Based Theory of Performance." The Emotionally Intelligent Workplace, edited by Cary Cherniss and Daniel Goleman. San Francisco, CA: Jossey-Bass, 2001.

Abstract: Explains how Daniel Goleman’s model of emotional intelligence supports a theory of performance in the workplace. Working with Emotional Intelligence set out a framework of emotional intelligence (EI) that reflects how an individual’s potential for mastering the skills of Self-Awareness, Self-Management, Social Awareness, and Relationship Management translates into on-the-job success. This model is based on EI competencies that have been identified in internal research at hundreds of corporations and organizations as distinguishing outstanding performers. Focusing on EI as a theory of performance, this chapter presents a new version of that model, looks at the physiological evidence underlying EI theory, and reviews a number of studies of the drivers of workplace performance and the factors that distinguish the best individuals from the average ones.

Pinizzotto, Anthony J., Edward F. Davis and Charles E. Miller III. "Intuitive Policing: Emotional/Rational Decision Making in Law Enforcement." FBI Law Enforcement Bulletin (February 2004).

Abstract: The neural underpinnings of intuitive judgments and their place in law enforcement.