Q: Historically, leaders in many organizations discouraged emotionality in the workplace. Why is EI an important quality for leaders (and employees)?
A: Emotional intelligence does not mean being emotional – letting it all out. Quite the contrary – it means being skillful in the emotional and social realm. With neuroscience finding that emotions are contagious, and that they flow from the more powerful person outward, leaders are on the spot: your emotional state is contagious, for better or for worse.